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Send a message and a real person will answer. Your reference number appears as soon as you send it.

Choose the request type that fits best

General question
Formats, limits, or whether a conversion suits your file.
Transaction dispute
A payment you do not recognise or that seems incorrect.
Refund request
Credits you have not used and want returned.
Account or security
Trouble signing in, changing your email, or activity that looks wrong.

Worth mentioning

The source and target formats.
For a failed conversion, the approximate time it ran.
For payments, the email address on your account.

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